NetMGMT – Reality
Define the most important business needs
- Ex: Product Inventory in Jones Street Store
Determine critical systems WRT that need
- Ex: Jones Street Store inventory DB server
Determine “How” to define system availability
- Ex: SQL query with a known response
Define limits of “How” as a measure of system availability
- Ex: SQL query returns within 30 seconds
- Ex: One retry of query is permissible
Define escalation procedure when “How” fails
- Ex: Go home and hide under bed
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Network Management is all about Business Continuity